Frequently asked questions
What are your delivery delays?
Your order will be delivered within a maximum of 5-7 working days. We will notify you of the scheduled date 24 to 48 hours in advance by email or phone.
Do you charge delivery fees?
There are no delivery fees for all orders of $100 or more before taxes. If your order is under $100 before taxes, a delivery fee of $19,99 will be added to your order.
In what regions do you deliver?
We deliver within a radius of 50 km around Montreal. From the US border in the south to Joliette in the north and from the Ontario border in the west to Drummondville in the east.
FALL WINTER EXTENDED DELIVERY ZONE
For the heating season, we are expanding our delivery territory. Thus, from September to March, we deliver to the following regions:
Laurentians (up to Mont-Tremblant), Lanaudière (up to St-Donat), Montérégie, South Shore, Montreal, North Shore, Laval, Eastern Townships, Estrie, Quebec and its surroundings, Outaouais, Ottawa area. ** We do not ship to the Toronto area.
Do you sell cords of wood?
No, we only distribute ecological heating products.
What is the equivalent of your ecological heating products to a traditional cord of wood?
Our comparison is based on the BTUs generated by each product.
Here is the approximate equivalent for each of our products:
VESTA Brick (1.75 lbs) – 16 to 17 boxes
Ecological logs – 20 boxes
Wood bricks / Wood blocks – 27 packs
VESTA Long-Lasting Log / VESTA Night Log – 12 boxes
4 lb brick – 19 to 20 boxes
Can you store the heating products outside?
No, it is strongly recommended to store the products either in the house, a shed or garage. Products can swell and crumble when damp.
If you store them in a garage or shed, we suggest placing the boxes or packages on cardboard or wooden planks instead of directly on the floor.
Do you have a point of sale?
No, we do not have a point of sale or store. We only do home delivery.
Do you still offer indoor delivery during the pandemic?
Yes, absolutely, if you wish, we can deliver your order inside your home or garage. The delivery person will be equipped with gloves and a mask.
Must we be home for the delivery?
No, we will confirm the delivery date by email or phone, and we ask you where you would like your order to be dropped off in case of absence.
If it is a rainy or snowy day, our delivery people are equipped with tarps to protect your products.
Are the household products only offered in 4 litre formats?
Yes, we wanted to offer larger formats in order to maximize affordability and be more eco-conscious (less plastic).
Any other questions? Write U.S!
You have more questions? Do not hesitate to write to us. It will be our pleasure to answer you as quickly as possible.